Privacy Policy

1. The short version

Resoo has no accounts and no sign-in. The passport details you enter stay on your device and are backed up only to your own iCloud account. We do not run advertising, we do not sell data, and we do not embed advertising or profiling trackers.

We do not hold a profile of you on our servers.

2. What you enter, and where it stays

You may enter:

• Your passport nationality and expiry date
• Travel documents such as visas, Global Entry, insurance policies and driving permits, with their expiry dates
• Schengen trips you have taken
• Destinations and dates you check

All of it is stored on your device. If you have iCloud enabled, it is also backed up to your own iCloud account, which we cannot read. Deleting the app, or using "Clear all data" in Settings, removes it.

We never ask for your passport number, and there is no field to enter one.

3. What leaves your device

Three things, and nothing else:

Visa rule lookups. When the app loads entry rules, it sends your passport nationality — a two-letter country code — to our data service so it can return the rules for that passport. It is used to answer the request and is not stored against you, and it is never sent with your expiry date, your documents or your trips.

Crash and error diagnostics. If the app misbehaves, a diagnostic report is sent to Sentry, our error-monitoring provider. These contain technical details such as the error, the screen, the app version and the device model. They are not used to identify you, and the app is configured not to attach personal data to them.

Subscription events. If you open the paywall or subscribe, Superwall — our subscription and paywall provider — receives the event along with device and purchase details, and two coarse signals from onboarding: a risk band (low, moderate or high) and which concerns you selected. Your nationality, expiry date, documents and trips are never sent to Superwall.

4. Payments

Subscriptions and one-time purchases are processed by Apple. We never see your card details. Apple tells us only whether a purchase or subscription is valid. Apple's handling of your payment data is governed by Apple's own privacy policy.

5. Notifications

Expiry reminders are scheduled locally on your device. There is no server involved, no push service, and no notification content leaves your device. You can turn them off in the app or in system settings.

6. What we do not do

• We do not run advertising, and there is no ad SDK in the app
• We do not sell, rent or share personal data with data brokers
• We do not embed advertising or cross-app tracking technologies
• We do not collect your contacts, photos, precise location or health data
• We do not create marketing profiles, and we do not email you

7. Retention

Because your travel data never reaches us, there is nothing on our side to retain or delete. Diagnostic reports are retained by Sentry under its standard retention period. Subscription records are retained by Superwall and Apple for as long as needed to service your subscription and to meet tax and accounting obligations.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict processing, and to complain to a supervisory authority.

For data held on your device, you exercise these rights directly: view and edit it in the app, and remove all of it with "Clear all data" in Settings. For the limited processing described in section 3, contact us at privacy@resoo.app and we will respond within the period required by applicable law.

9. International transfers

Our providers may process data in countries other than yours, including the United States. Where required, transfers rely on appropriate safeguards such as the European Commission's standard contractual clauses.

10. Children

Resoo is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us and we will act on it.

11. Changes

We may update this Policy. Material changes will be reflected here and, where appropriate, highlighted in the app. The "Last Updated" date above always reflects the current version.

12. Contact

For privacy questions or requests, contact privacy@resoo.app .